I would not wish this service on my worse enemy if this is the trend of treatment of new customers. I ordered on Thursday 19th July stating I needed the bait for a fishing trip on the next Wednesday so please could it be delivered on Tuesday 24th. Surprisingly I only got the confirmation email on Monday 23rd that the company had received payment when it was from a debit card. I was concerned on the delivery date so rang the company. A lady said she would call me back in 5 minutes. She never did and all further calls to her unsuccessful. No bait arrived on Tuesday leaving me high and dry for my fishing trip. Subsequent calls and emails have not been returned by the company. Today over 7 days since I ordered the delivery came which I refused to accept based on lateness and likely quality of the worms after all this time. I am highly disappointed yet still do not have the opportunity to discuss with the owner as calls and emails go unanswered.
Posted by gary17052018-07-27 16:07:57
Just got my second delivery from Hookers Baits, cant fault the service . Hazel Tipping is a lovely lady to talk to and very helpful. I will defo be using them again in the future . Merry Christmas to you all and thank you.
Posted by paul mavick garner2015-12-11 11:58:04
Hazel Tipping who runs and owns Hookers is very knowledgeable about digging, keeping and supplying first class bait.
Mail orders have arrived without any problems. They have been well packaged and bait, fresh and frozen have always been in excellent condition.
These days am able to visit shop to get my bait.Hazel always friendly and helpful and will make you a cuppa. She will always do her best to help and give advice if wanted. The shop has developed a lot and now has ever growing range of tackle at competitive prices.
I would highly recommend Hookers Baits to anyone.
Posted by Kevin Wyatt2015-12-09 20:19:32
what can i say here
hazel who owns and runs hookers is a top lady who knows her stuff
i wont use anywhere else for my bait
every time i have put a order in i have received a phonecall to confirm it all and tell me the day it will be with me
nothing is to much trouble for them cant recommend them enough
the bait it self is of excellent quality and have never had a bad batch so to speak
its all packed very well always arrive still frozen
cant fault the company at all
yes i highly recommend this company
Posted by neal2015-12-07 18:48:00
Well packaged and quick delivery on both fresh and frozen baits. I've had white rag, black lug and a variety of frozen baits from them and was very impressed.
Posted by grant85872015-12-07 13:40:54
Company Reg No. 10767185
Registered in the United Kingdom
27 Jasmine Way
Weston Super Mare